NIHR inaugurates New Call and Complaints Center
The National Institution for Human Rights (NIHR) inaugurated the new Call and Complaints Center at its headquarters in the Seef District, which is an extension of the establishment of a comprehensive human rights infrastructure within the work program of the NIHR's Secretariat-General aiming to ensure quality service and develop mechanism of receiving complaints.
The Center has the capacity to attend to 492 requests per day, including calls, attending to complaints or request for legal assistance. The Center is reinforced by a comprehensive Call Management System (CMS) for receiving complaints and inquiries, as well as offices to receive the complaints in a professional manner according to international standards.
In this occasion, Dr. Khalifa bin Ali Al Fadhel, NIHR's Secretary General, stressed that the work to reach maximum levels of protection and promotion of human rights is continuing, and that one of the NIHR's basic goals is the satisfaction of customers with the quality of the services provided by it regarding the mechanism of receiving complaints and legal assistance applications, calling on the service recipient not to hesitate to submit complaints and inquiries to the NIHR, either by calling the toll-free hotline (80001144) or via personal attendance.
It is worth mentioning that the NIHR's Secretariat General has obtained the updated version of the ISO certificate (ISO9001:2015) in the ISO Quality Management System as the first national human rights institution to obtain the ISO at the regional level, within its plan to upgrade the quality of the services provided by its customer service team.
