Al-Fadhel: “92% of beneficiaries are satisfied with the Quality of NIHR’s Services
Dr. Khalifa bin Ali Al-Fadhel, Secretary General of the National Institution for Human Rights (NIHR), said that 92% of the beneficiaries are satisfied with the quality of the services provided by the NIHR with regard to the mechanism of receiving complaints and applications for assistance. This result is based on the service assessment questionnaire launched by the Secretary General of the NIHR in January of this year in order to determine the degree of satisfaction of the clients with the services provided to them.
The questionnaire covered information about the NIHR and its role in the promotion and protection of human rights in the Kingdom of Bahrain, including prior knowledge of its role in handling complaints, the quality of handling by the reception staff, the clarity of the information required in the complaint form, the speed of completion of the complaints receipt process, the convenience of the complaint reception hall, and the free hotline service 80001144.
Al-Fadhel stressed that the NIHR is continuously working to improve and develop the quality of the services provided by it, thus contributing to the provision of high-quality and professional services to citizens and residents alike.
It is worth mentioning that the NIHR’s Secretary General has been granted the updated version of the ISO certificate (ISO9001:2015) in ISO Quality Management System, the first national human rights institution to be ISO certified at the regional level.
