NIHR Obtains ISO Certificate in Quality Management System for the Second Time in a Row
Within the framework of the strenuous efforts made by the National Institution for Human Rights (NIHR) to improve the quality of its services and tasks, and in line with the Kingdom of Bahrain’s vision 2030 to achieve comprehensive quality and improve the services, the NIHR Secretariat-General’s entitlement, for the second time in a row, has been renewed for the ISO certificate in its updated version (ISO 9001:2015) in the Quality Management System issued by the International Organization for Standardization (ISO), after a series of procedures that included a careful review, conducted by “PERU VERITAS HOLDING COMPANY” UK branch, of all the operations and procedures carried by it to ensure that they are in line with the NIHR’s objectives and competencies, improve the work environment and develop a unified methodology to ensure the application of the standards and requirements of the work Quality Management System.
In this regard, Counselor-at-law Yasser Ghanem Shaheen, NIHR Secretary-General, explained that being granted the certificate for the second time in a row was the result of the commitment and effort of all employees in order to improve the level of services and tasks provided by the Secretariat-General, expressing his thanks and appreciation to the team responsible for the Quality System in the NIHR, which carried out this mission with great professionalism, especially during this exceptional time, noting the efforts made by the Secretariat-General to enhance the quality of work and tasks it carries out through investing all available areas in a positive way to implement the objectives and competencies of the NIHR in protecting and promoting human rights, in line with the Kingdom of Bahrain’s vision 2030. It is worth mentioning that the NIHR pays great attention to ensuring the quality of work and services it provides, and it obtained the ISO certificate in its first version as the first national human rights institution to obtain the ISO certificate at the regional level, as part of its plan to
improve the quality of services provided by the customer service team and comply with all requirements of the Quality Management System.
